APNI THADI

DELIVERY PARTNER TERMS & CONDITIONS

Last Updated: October 27, 2026

1. Introduction

Welcome to Apni Thadi.

Apni Thadi is an online e-commerce platform that connects customers, sellers, and delivery partners to facilitate the delivery of products and orders.

These Terms & Conditions govern the registration, participation, and use of the Apni Thadi Delivery Partner Application and related delivery services.

By registering, logging into, or using the Apni Thadi Delivery Partner Application, you agree to comply with these Terms & Conditions, along with the applicable policies of Apni Thadi.

2. Eligibility and Registration

To register as a delivery partner on Apni Thadi, an individual must:

1. Meet the applicable legal age requirements for delivery work.
2. Provide accurate and genuine personal information.
3. Have a valid mobile number.
4. Provide valid identity and address verification documents, wherever required.
5. Possess a valid driving licence if operating a motor vehicle.
6. Provide valid vehicle registration, insurance, and other required vehicle documents.
7. Comply with applicable traffic, transportation, and safety regulations.

Apni Thadi reserves the right to verify registration details and approve or reject applications based on legitimate eligibility and verification requirements.

3. Account Security and Responsibility

1. Each delivery partner is responsible for maintaining the confidentiality of their login credentials.
2. Delivery partners must not share their accounts with unauthorized individuals.
3. Account access must not be transferred, sold, or rented to another person.
4. Delivery partners must immediately report suspected unauthorized access.
5. Any activity performed through a delivery partner's account may be investigated to establish responsibility.
6. Providing false information or using another person's identity may result in account suspension or termination.

4. Order Assignment and Acceptance

1. Delivery orders may be assigned based on location, availability, operational requirements, and other relevant factors.
2. Delivery partners may accept or reject available orders, subject to the platform's operational rules.
3. Once an order is accepted, the delivery partner is expected to complete it responsibly.
4. Delivery partners must promptly respond to assigned orders.
5. Delivery partners must not intentionally accept orders they cannot fulfil.
6. Repeated acceptance followed by unjustified cancellation may result in account restrictions.
7. Delivery partners must follow the instructions provided through the application for each assigned order.

5. Order Pickup and Verification

1. Delivery partners must collect orders from the designated seller or pickup location.
2. They must verify the order details before accepting the package.
3. Any visible damage, missing package, or incorrect order information should be reported before pickup.
4. Delivery partners must not open, consume, alter, or misuse customer orders.
5. Orders must be handled carefully and delivered in the condition received, subject to proper handling requirements.
6. Delivery partners must not collect unauthorized payments from sellers or customers.

6. Delivery Responsibilities

Delivery partners are responsible for:

1. Delivering orders to the correct customer and delivery address.
2. Following the delivery instructions available in the application.
3. Maintaining professional and respectful behaviour.
4. Ensuring that orders are delivered within a reasonable time.
5. Keeping products safe during transportation.
6. Contacting the customer when necessary for successful delivery.
7. Updating the order status accurately.
8. Providing valid proof of delivery wherever required by the application.

Delivery partners must not mark an order as delivered unless the delivery has actually been completed in accordance with the applicable delivery procedure.

7. Customer Interaction and Behaviour

Delivery partners must maintain professional conduct while interacting with customers.

The following activities are strictly prohibited:

- Abusive, threatening, or disrespectful behaviour.
- Harassment or discrimination against customers.
- Unnecessary personal contact with customers.
- Demanding unauthorized tips or additional payments.
- Misusing customer contact details or delivery addresses.
- Sharing customer information with unauthorized individuals.
- Engaging in arguments or inappropriate behaviour during delivery.

Any serious complaint may be investigated by Apni Thadi.

8. Delivery Partner Payments and Earnings

1. Delivery partners may receive delivery payments, incentives, bonuses, or other eligible earnings according to the applicable payment structure.
2. Payment rates and incentives may vary based on distance, order type, location, operational requirements, and promotional schemes.
3. Applicable payment details will be communicated through the application or official communication channels.
4. Payments will be processed according to the applicable settlement schedule.
5. Delivery partners must provide accurate bank account or UPI details for receiving payments.
6. Apni Thadi will not be responsible for delays caused by incorrect banking details or banking service failures beyond its reasonable control.
7. Any payment discrepancies should be reported through official support channels.

9. Incentives and Promotional Benefits

1. Apni Thadi may offer incentives, bonuses, or promotional rewards from time to time.
2. Incentives may be subject to specific eligibility conditions, delivery targets, time periods, and performance requirements.
3. Incentives will be paid only after verification of qualifying activities.
4. Fraudulent orders, manipulated delivery records, or other unauthorized activities may result in disqualification from incentive programs.
5. Apni Thadi reserves the right to modify or discontinue promotional programs, subject to applicable commitments and laws.

10. Order Cancellation and Failed Deliveries

1. Delivery partners should avoid cancelling accepted orders without a valid reason.
2. If a customer is unavailable, unreachable, or provides an incorrect address, the delivery partner must follow the application's failed-delivery procedure.
3. Delivery partners must contact the appropriate support channel when delivery cannot be completed.
4. Orders must not be marked as cancelled or delivered without following the prescribed process.
5. Repeated unjustified cancellations or false delivery reports may result in account restrictions.
6. Refunds and customer compensation will be handled according to the applicable platform policies.

11. Delivery Charges and Cash Collection

1. Delivery partners must collect cash only when the order is designated as a Cash on Delivery (COD) order.
2. The exact payable amount must be verified through the application.
3. Delivery partners must not demand unauthorized additional charges.
4. Cash collected from customers must be handled and settled according to Apni Thadi's prescribed procedures.
5. Any cash discrepancy, failed collection, or payment dispute must be reported immediately.
6. Delivery partners must not use customer payments for personal purposes.

12. Location Services and Application Permissions

1. The Apni Thadi Delivery Partner Application may require location permissions to assign orders, provide navigation, and facilitate delivery operations.
2. Delivery partners must provide the necessary device permissions to use location-dependent services.
3. Location information may be processed during online availability and active delivery operations, as explained in the Delivery Partner Privacy Policy.
4. Delivery partners must not manipulate GPS information or use unauthorized applications to falsify their location.
5. Disabling required permissions may affect order assignment and certain application functionalities.

13. Vehicle and Road Safety

Delivery partners using vehicles must:

1. Maintain valid driving licences and vehicle documents, wherever legally required.
2. Follow all applicable traffic rules and regulations.
3. Wear appropriate safety equipment, including helmets where required.
4. Avoid speeding and reckless driving.
5. Never drive under the influence of alcohol or prohibited substances.
6. Maintain their vehicles in safe operating condition.
7. Avoid using mobile phones in a manner that compromises road safety while driving.

Delivery partners are responsible for complying with applicable road safety laws.

14. Prohibited Activities

Delivery partners must not:

1. Create fake or fraudulent delivery records.
2. Manipulate GPS locations or application data.
3. Accept orders without intending to complete them.
4. Mark undelivered orders as delivered.
5. Steal, damage, or misuse customer products.
6. Share or misuse customer personal information.
7. Demand unauthorized money from customers or sellers.
8. Use another person's delivery partner account.
9. Engage in fraudulent payment or incentive activities.
10. Misrepresent their identity or delivery status.
11. Use the Apni Thadi brand, logo, or identity without authorization.
12. Engage in any illegal activity while using the platform.

15. Customer Complaints and Dispute Resolution

1. Apni Thadi may investigate customer complaints relating to delivery services.
2. Delivery partners may be asked to provide explanations or supporting information.
3. Complaints will be reviewed based on available information and relevant circumstances.
4. Delivery partners may raise their own complaints through official support channels.
5. Appropriate corrective action may be taken after reviewing the available evidence.
6. Serious incidents may be referred to the relevant authorities where legally required.

16. Suspension and Termination of Account

Apni Thadi reserves the right to temporarily suspend, restrict, or terminate a delivery partner account in cases including:

- Fraudulent or suspicious activities.
- Repeated failure to complete accepted orders.
- Misuse of customer information.
- Providing false registration or verification documents.
- Manipulating location or delivery records.
- Serious customer complaints or misconduct.
- Violation of platform policies.
- Violation of applicable laws.

Where appropriate, delivery partners may be given an opportunity to explain or rectify the issue before final action is taken.

Pending eligible payments and other financial obligations will be handled according to applicable laws and platform policies.

17. Independent Responsibilities and Relationship

Delivery partners are responsible for complying with applicable laws and maintaining the documents, permissions, and qualifications required for their activities.

The nature of the relationship between Apni Thadi and a delivery partner will be determined by the actual contractual arrangement and applicable law. Nothing in these Terms & Conditions is intended to waive any statutory rights or obligations.

18. Limitation of Liability

To the extent permitted by applicable law:

1. Delivery partners are responsible for their own conduct and compliance with applicable laws.
2. Apni Thadi shall not be responsible for losses arising from a delivery partner's unlawful conduct, negligence, or intentional misconduct.
3. Apni Thadi does not guarantee uninterrupted availability of the application or delivery services.
4. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded under applicable law.

19. Changes to Terms & Conditions

Apni Thadi reserves the right to update, modify, or revise these Terms & Conditions from time to time.

Updated terms will be published on the official website or communicated through the Delivery Partner Application or other official communication channels.

Delivery partners are encouraged to review the updated terms periodically.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of competent courts in the applicable jurisdiction, subject to mandatory legal requirements.

21. Contact and Support

For questions, complaints, or assistance regarding these Terms & Conditions, delivery partners may contact Apni Thadi through its official support channels.

Platform Name: Apni Thadi
Website: https://apnithadi.com
Email: Through the official Apni Thadi support channel.
Support: Through the official website or Delivery Partner Application.

22. Acceptance of Terms & Conditions

By registering, logging into, or using the Apni Thadi Delivery Partner Application, you confirm that:

- You have read and understood these Terms & Conditions.
- You agree to follow the applicable platform rules and policies.
- You will provide accurate registration and verification information.
- You will handle customer orders responsibly.
- You will maintain professional conduct.
- You will comply with applicable Indian laws and regulations.

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