Cancellation Policy

Last Updated: 1 November 2026

At Apni Thadi, we understand that sometimes customers may need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how cancellations and refunds are handled.

1. Customer Cancellation

Customers may request cancellation of an order before the order has been prepared or dispatched for delivery.

Cancellation availability may depend on the current status of the order.

Once an order has been prepared, packed, dispatched, or marked as Out for Delivery, cancellation may no longer be possible.

2. Cancellation Before Processing

If you cancel your order before the seller has started processing it, the order may be cancelled without any cancellation charge, subject to applicable payment and processing conditions.

For prepaid orders, an eligible refund will be initiated to the original payment method.

3. Cancellation After Processing

If the seller has already started preparing or packing the order, cancellation may not be accepted.

This is especially applicable to:

- Food orders
- Fresh fruits and vegetables
- Perishable products
- Prepared food
- Custom or specially prepared orders

4. Cancellation After Dispatch

Once an order has been dispatched or is Out for Delivery, customers generally cannot cancel the order.

If the customer no longer wants the order at the time of delivery, the customer may refuse the delivery where applicable.

However, refusal of delivery does not automatically guarantee a refund, particularly where the order has already been prepared or incurred delivery/processing costs.

5. Cancellation by Apni Thadi or Seller

Apni Thadi or the relevant seller may cancel an order in circumstances including:

- Product unavailable
- Seller unable to fulfil the order
- Incorrect or incomplete product information
- Delivery area unavailable
- Technical or system error
- Payment verification issue
- Suspected fraudulent activity
- Customer cannot be contacted
- Unforeseen operational circumstances
- Other legitimate reasons

If a prepaid order is cancelled by Apni Thadi or the seller and the customer is eligible for a refund, the applicable refund will be initiated according to the payment and refund process.

6. Refunds for Cancelled Orders

For eligible prepaid cancellations, refunds will generally be processed to the original payment method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.

Apni Thadi does not control the processing time of third-party payment providers.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no advance payment refund is applicable if the order is cancelled before payment.

However, repeated cancellations or refusal of COD orders may affect a customer's ability to use COD or other services in the future.

8. Pharmacy & Medicine Orders

Pharmacy and medicine orders may be subject to additional cancellation restrictions due to applicable laws, prescription requirements, product type, and the stage of order processing.

Once a pharmacy order has been processed or dispatched, cancellation may not be available except where required or permitted under applicable laws and regulations.

9. How to Request Cancellation

If you wish to cancel an order, please contact Apni Thadi as soon as possible.

Provide:

- Order ID
- Customer name
- Registered mobile number
- Reason for cancellation

Email: Support@apnithadi.com

Cancellation requests are subject to the current status of the order.

10. Important Notice

Please cancel your order as early as possible.

Once an order has been prepared, packed, dispatched, or is out for delivery, cancellation may not be possible.

Customers are also requested to check their order at the time of delivery. For information about returning an order after delivery, please refer to our Return & Exchange Policy.

---

Contact Us

Apni Thadi
Chhabra, Rajasthan, India

Email: Support@apnithadi.com

Apni Thadi — Local Shopping, Digitally Connected.