Privacy Policy

Last Updated: 1 November 2026

Welcome to Apni Thadi.

Apni Thadi (“Apni Thadi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, sellers, delivery partners, and visitors.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use the Apni Thadi website, mobile applications, services, and related platforms.

By using Apni Thadi, you agree to the practices described in this Privacy Policy.

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1. About Apni Thadi

Apni Thadi is a local e-commerce platform based in Chhabra, Rajasthan, India, connecting customers with local sellers and providing access to products and services including:

- Grocery & daily essentials
- Food
- Fruits & vegetables
- Pharmacy & medicines
- Products offered by local sellers

Our objective is to make local shopping more convenient while helping local businesses participate in digital commerce.

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2. Information We Collect

Depending on how you use our services, we may collect the following information.

A. Personal Information

When you create an account, place an order, contact us, or use our services, we may collect:

- Full name
- Mobile number
- Email address
- Delivery address
- Billing address
- Account login information
- Order information
- Communication preferences

B. Order Information

When you place an order, we may collect information such as:

- Products ordered
- Quantity
- Order amount
- Seller information
- Delivery information
- Order status
- Payment status
- Cancellation or refund information

C. Location Information

To provide delivery and location-based services, Apni Thadi may request location-related information.

Location information may be used to:

- Determine delivery availability
- Identify nearby sellers
- Calculate or assist with delivery
- Provide relevant products and services
- Improve the shopping experience

You may control location permissions through your device settings. Some location-based features may not work properly if location access is disabled.

D. Payment Information

Payments may be processed through third-party payment service providers.

Apni Thadi may receive information such as:

- Payment status
- Transaction reference
- Payment method
- Amount paid
- Refund status

We generally do not need to store your complete card, UPI, or banking credentials on our own systems when the payment is processed by an authorized third-party payment provider.

E. Device and Technical Information

When you access our website or application, certain technical information may be collected automatically, including:

- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers
- Network information
- Log information
- Approximate location information

This information helps us maintain security, troubleshoot problems, and improve our services.

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3. Information Collected Through Cookies

Apni Thadi may use cookies and similar technologies to improve your experience.

Cookies may help us:

- Keep you signed in
- Remember your preferences
- Maintain shopping cart information
- Understand website usage
- Improve website performance
- Detect security issues
- Provide relevant functionality

You can manage or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

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4. How We Use Your Information

We may use the information we collect to:

- Create and manage your account
- Process and deliver orders
- Connect customers with sellers
- Coordinate deliveries
- Process payments and refunds
- Provide customer support
- Communicate order updates
- Send important service notifications
- Improve our website and applications
- Improve products and services
- Prevent fraud and misuse
- Maintain platform security
- Resolve disputes
- Comply with applicable legal and regulatory requirements
- Develop new features and services

We may also use information in aggregated or de-identified form for analytics, research, and business improvement.

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5. Order and Delivery Information

To successfully fulfil an order, certain information may need to be shared with the relevant seller and/or delivery partner.

This may include information such as:

- Customer name
- Delivery address
- Mobile number
- Order details
- Delivery instructions
- Order status

Such information is shared only to the extent reasonably necessary to fulfil and manage the order or provide the requested service.

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6. Information Sharing

Apni Thadi does not sell your personal information to third parties for their independent marketing purposes.

We may share necessary information with:

Sellers

Relevant information may be shared with sellers to process and fulfil your order.

Delivery Partners

Necessary delivery information may be shared with Apni Thadi delivery personnel or participating sellers responsible for delivery.

Payment Service Providers

Payment-related information may be processed by authorized payment service providers.

Technology and Service Providers

We may use third-party service providers for services such as:

- Hosting
- Cloud infrastructure
- Database services
- Analytics
- Notifications
- Customer support
- Security
- Payment processing
- Communication services

These providers may process information on our behalf according to their applicable terms and privacy practices.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.

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7. Pharmacy and Medicine Information

If you use Apni Thadi for pharmacy or medicine-related services, additional information may be required to process your request or order.

Depending on applicable requirements, this may include prescription-related information or other information necessary to fulfil a medicine order.

Such information will be handled only for legitimate purposes connected with the requested pharmacy service, order fulfilment, safety, compliance, and applicable legal requirements.

Apni Thadi may require valid prescriptions or additional information where required by applicable law.

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8. Account Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should immediately contact us if you believe your account has been accessed without authorization.

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9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

- Providing our services
- Maintaining transaction and order records
- Resolving disputes
- Preventing fraud
- Maintaining security
- Complying with legal and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

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10. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw certain permissions or consents
- Request information about how your data is processed
- Raise a privacy-related complaint or grievance

Some requests may be subject to legal, contractual, security, or operational limitations.

To exercise applicable privacy rights, contact us using the details provided below.

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11. Children's Privacy

Apni Thadi is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

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12. Third-Party Links and Services

Our website or applications may contain links, integrations, or services provided by third parties.

Third-party websites and services operate under their own privacy policies and terms.

Apni Thadi is not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.

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13. Marketing and Communications

We may send you service-related communications such as:

- Order confirmations
- Delivery updates
- Payment notifications
- Account notifications
- Security alerts
- Important service announcements

Where permitted by applicable law and based on your preferences, we may also send promotional communications.

You may opt out of certain promotional communications using the available unsubscribe or communication preference options.

You may continue to receive essential service-related communications even after opting out of promotional messages.

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14. Data Transfers

Your information may be processed or stored using service providers or infrastructure located in India or other jurisdictions, subject to applicable laws and contractual safeguards.

We take reasonable steps to ensure that personal information is handled appropriately when processed through third-party services.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

- Changes to our services
- Changes in technology
- Changes in applicable laws
- Changes in our data practices

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

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16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Apni Thadi
Chhabra, Rajasthan, India

Email: Support@apnithadi.com

For privacy-related matters, please mention “Privacy Request” in the subject line of your email.

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17. Grievance / Privacy Complaints

If you have a concern regarding the processing or handling of your personal information by Apni Thadi, you may contact us at:

Support@apnithadi.com

We will review and respond to privacy-related requests in accordance with applicable laws and our internal procedures.

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Your Privacy Matters

At Apni Thadi, we believe that trust is an important part of building a successful digital marketplace.

We are committed to handling your information responsibly and working to provide a safe, secure, and convenient shopping experience.

Apni Thadi
Local Shopping, Digitally Connected.