Return & Exchange Policy

Last Updated: 1 November 2026

At Apni Thadi, we aim to provide our customers with a convenient and satisfactory shopping experience.

Please carefully review the following Return & Exchange Policy before accepting your order.

1. Check Your Order at the Time of Delivery

Customers are requested to check their order carefully when the delivery partner arrives.

If you receive the order and, after checking the product, you are not satisfied with it or do not wish to accept it, you may refuse the order immediately at the time of delivery.

The product must be returned to the delivery partner at that time.

2. No Return After Delivery

Once the order has been accepted and delivered successfully, we generally do not accept returns or exchanges for change of mind, personal preference, or dissatisfaction with the product.

Therefore, customers are requested to inspect the order before accepting the delivery.

Once the order is accepted, it cannot be returned merely because you do not like or want the product.

3. Damaged, Incorrect or Missing Products

If you receive:

- A damaged product
- An incorrect product
- A missing item
- A product that is materially different from what you ordered

please contact Apni Thadi Customer Support as soon as possible.

Such cases may be reviewed separately, and an appropriate resolution may be provided depending on the nature of the issue and applicable seller/product policies.

4. Perishable Products

Products such as:

- Fruits & vegetables
- Fresh food
- Prepared food
- Other perishable products

are generally non-returnable and non-exchangeable after delivery has been accepted, except where required due to damage, incorrect item, quality issue, or other circumstances approved by Apni Thadi.

5. Pharmacy & Medicine Products

For pharmacy and medicine orders, returns and exchanges may be subject to applicable laws, regulations, product conditions, and the specific pharmacy/seller policy.

Customers should carefully verify the medicine and order details at the time of delivery.

6. Exchange Policy

Products are generally not eligible for exchange after the order has been accepted and delivered.

An exchange may only be considered in exceptional cases such as:

- Wrong product delivered
- Damaged product received
- Missing product
- Other verified fulfilment issues

Any exchange request will be reviewed by Apni Thadi and/or the relevant seller.

7. Refunds

If an eligible order is cancelled or rejected at delivery, any applicable refund will be processed according to the payment method and applicable refund procedures.

Refund processing times may vary depending on the payment provider or bank.

8. Important Customer Notice

Please check your order before accepting the delivery.

If you do not want the order or are not satisfied with it at the time of delivery, inform the delivery partner immediately and refuse the delivery.

After the order has been accepted and marked as delivered, returns or exchanges will generally not be accepted, except for eligible issues such as damaged, incorrect, or missing products.

9. Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Apni Thadi
Chhabra, Rajasthan, India

Email: Support@apnithadi.com

Please mention your Order ID when contacting customer support.

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Apni Thadi

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