Shipping & Delivery Policy

Last Updated: 1 November 2026

At Apni Thadi, we aim to provide a convenient, reliable, and efficient delivery experience for our customers.

This Shipping & Delivery Policy explains how orders placed through Apni Thadi are processed and delivered.

1. Delivery Location

Apni Thadi currently provides delivery services in and around Chhabra, Rajasthan.

Delivery availability may depend on the customer's location, seller availability, product availability, and delivery service coverage.

As we expand our services, delivery locations may be added or changed.

2. Order Processing

Once an order is successfully placed, the order is forwarded to the relevant seller for processing.

The seller may prepare and pack the order before it is handed over to:

- An Apni Thadi delivery partner, or
- The participating seller's delivery personnel.

Orders are generally processed after confirmation and availability of the requested products.

3. Delivery Time

Delivery times may vary depending on:

- Customer location
- Seller location
- Product availability
- Order size
- Traffic and road conditions
- Weather conditions
- Delivery partner availability
- Public holidays or local events

Estimated delivery times shown on the website or application are approximate and may change.

Apni Thadi does not guarantee an exact delivery time unless specifically mentioned for a particular service.

4. Same-Day / Fast Delivery

Where available, eligible orders may be delivered on the same day or within the estimated delivery window displayed during checkout.

Same-day or fast delivery availability may depend on product, seller, location, order time, and delivery capacity.

5. Delivery Charges

Delivery charges, if applicable, may vary depending on:

- Delivery distance
- Order value
- Seller
- Product category
- Delivery location
- Promotional offers
- Applicable delivery services

Any applicable delivery charges will be displayed to the customer before the order is confirmed.

6. Minimum Order Value

Apni Thadi may apply a minimum order value for delivery.

If a minimum order value applies, it will be displayed during the ordering or checkout process.

The minimum order requirement may vary depending on the seller, location, category, or promotional offer.

7. Tracking Your Order

Where order tracking is available, customers may be able to view the status of their order through the Apni Thadi website or application.

Order status may include:

- Order Placed
- Order Confirmed
- Preparing
- Ready for Delivery
- Out for Delivery
- Delivered
- Cancelled

Tracking availability may depend on the delivery service being used.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Apni Thadi may not be responsible for delays or failed delivery caused by:

- Incorrect address
- Incomplete address
- Incorrect phone number
- Customer being unavailable
- Inability to contact the customer
- Inaccessible delivery location

9. Customer Availability

Customers are requested to remain available at the provided delivery address when their order is out for delivery.

If the customer is unavailable, the delivery partner may attempt to contact the customer and may make a reasonable attempt to complete the delivery.

Additional delivery attempts may be subject to availability and applicable charges.

10. Delivery Verification

For certain orders, customers may be required to provide an order confirmation, OTP, or other verification information before the order can be completed.

Customers should not share OTPs or verification codes with anyone other than the authorized delivery partner at the time of delivery.

11. Order Inspection at Delivery

Customers are encouraged to check their order at the time of delivery before accepting it.

If the customer does not wish to accept the order, the customer should inform the delivery partner immediately and refuse the delivery, subject to the applicable Return & Exchange Policy.

Once an order has been accepted and marked as delivered, returns or exchanges may not be available except in eligible cases described in our Return & Exchange Policy.

12. Delayed or Failed Delivery

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

- Severe weather
- Traffic conditions
- Road closures
- Technical issues
- Seller delays
- High order volume
- Public events
- Government restrictions
- Other unforeseen circumstances

We will make reasonable efforts to complete the delivery as soon as possible.

13. Product Availability

If a product becomes unavailable after an order is placed, the seller or Apni Thadi may contact the customer regarding:

- Replacement
- Partial cancellation
- Full cancellation
- Refund, where applicable

The available resolution may depend on the product and order circumstances.

14. Cancellation Before Delivery

Customers may be able to cancel an order before it is delivered, subject to the applicable cancellation terms and the current status of the order.

Once an order has been prepared or dispatched, cancellation may not always be possible.

15. Delivery of Pharmacy & Medicine Orders

Pharmacy and medicine orders may be subject to additional verification, prescription requirements, product restrictions, and applicable laws and regulations.

Delivery of such products may be completed only when the applicable requirements are satisfied.

16. Contact Us

If you have questions regarding your delivery or shipping, please contact us:

Apni Thadi
Chhabra, Rajasthan, India

Email: Support@apnithadi.com

Please provide your Order ID when contacting customer support regarding an existing order.

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Apni Thadi

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