Terms & Conditions

 

Last Updated: 1 November 2026

 

Welcome to Apni Thadi.

 

These Terms & Conditions (“Terms”) govern your access to and use of the Apni Thadi website, mobile applications, and related services.

 

By accessing or using Apni Thadi, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

 

1. About Apni Thadi

 

Apni Thadi is a local e-commerce platform based in Chhabra, Rajasthan, India.

 

The platform connects customers with local sellers and may provide products and services including:

 

- Grocery & daily essentials

- Food

- Fruits & vegetables

- Pharmacy & medicines

- Products offered by participating local sellers

 

Apni Thadi may provide services directly or through participating sellers and delivery partners.

 

2. Eligibility

 

You must provide accurate information when using Apni Thadi.

 

By using our services, you confirm that:

 

- The information provided by you is accurate and complete.

- You will use the platform only for lawful purposes.

- You will not misuse or attempt to disrupt the platform.

- You will comply with all applicable laws and regulations.

 

3. User Account

 

Certain features may require you to create an account.

 

You are responsible for:

 

- Maintaining the confidentiality of your account information.

- Providing accurate information.

- Keeping your registered mobile number and email address updated.

- All activities performed through your account.

 

If you believe that your account has been accessed without authorization, you should contact us immediately.

 

4. Products and Product Information

 

Products listed on Apni Thadi may be provided by participating sellers.

 

We make reasonable efforts to display accurate information about products, including:

 

- Product name

- Description

- Price

- Availability

- Images

- Quantity

- Seller information

 

However, product appearance, packaging, availability, specifications, or other details may occasionally differ from the information displayed online.

 

5. Product Prices

 

Product prices may change from time to time.

 

The price applicable to an order will generally be the price displayed at the time the order is confirmed, subject to applicable taxes, delivery charges, offers, discounts, or technical errors.

 

In case of an obvious pricing or system error, Apni Thadi or the relevant seller may cancel the affected order.

 

6. Placing an Order

 

When you place an order through Apni Thadi, you are making a request to purchase the selected products.

 

An order may be subject to:

 

- Product availability

- Seller confirmation

- Payment confirmation

- Delivery availability

- Applicable terms and restrictions

 

An order is considered confirmed only when the platform or seller provides an appropriate order confirmation.

 

7. Seller Responsibility

 

Participating sellers are responsible for the products they list and supply through the platform.

 

Sellers are responsible for:

 

- Product quality

- Product authenticity

- Product availability

- Accurate product information

- Proper packaging

- Applicable licenses and permissions

- Compliance with applicable laws

 

Apni Thadi may take reasonable action against sellers who violate applicable policies or laws.

 

8. Delivery

 

Apni Thadi currently operates from Chhabra, Rajasthan, with delivery availability depending on the service area.

 

Delivery may be performed by:

 

- Apni Thadi delivery partners, or

- Participating sellers or their delivery personnel.

 

Delivery times are estimates and may be affected by traffic, weather, product availability, seller preparation time, delivery capacity, or other circumstances.

 

For further details, please refer to our Shipping & Delivery Policy.

 

9. Delivery Address

 

Customers are responsible for providing a complete and accurate delivery address and contact information.

 

Apni Thadi may not be responsible for failed or delayed delivery caused by:

 

- Incorrect address

- Incomplete address

- Incorrect phone number

- Customer unavailability

- Inaccessible location

- Inability to contact the customer

 

10. Order Cancellation

 

Customers may request cancellation before an order is prepared or dispatched, subject to the current order status.

 

Once an order has been prepared, packed, dispatched, or is out for delivery, cancellation may not be possible.

 

For complete details, please refer to our Cancellation Policy.

 

11. Returns and Exchanges

 

Customers are requested to inspect their order when the delivery partner arrives.

 

If you do not wish to accept an order, you should inform the delivery partner immediately and refuse the delivery, where applicable.

 

Once an order has been accepted and marked as delivered, returns or exchanges are generally not accepted, except for eligible issues such as:

 

- Wrong product

- Damaged product

- Missing product

- Other verified fulfilment issues

 

For complete details, please refer to our Return & Exchange Policy.

 

12. Payments

 

Apni Thadi may offer payment methods such as:

 

- Online payment

- UPI

- Debit/credit cards

- Cash on Delivery, where available

- Other payment methods made available on the platform

 

Payments may be processed through third-party payment service providers.

 

Customers agree to provide valid and accurate payment information when required.

 

13. Offers and Discounts

 

Apni Thadi may provide promotional offers, discounts, coupons, or other promotional benefits.

 

Offers may:

 

- Have limited validity

- Apply only to selected products

- Have minimum order requirements

- Be limited to specific customers or locations

- Be subject to additional terms

 

Apni Thadi reserves the right to modify or withdraw promotional offers where permitted.

 

14. Pharmacy and Medicine Products

 

Pharmacy and medicine products may be subject to additional requirements under applicable laws and regulations.

 

Customers may be required to provide a valid prescription or other information where required.

 

Apni Thadi and participating pharmacies may refuse or cancel an order where legal, regulatory, prescription, product, or safety requirements are not satisfied.

 

Customers must not use Apni Thadi to purchase medicines or healthcare products for unlawful purposes.

 

15. Prohibited Use

 

You must not use Apni Thadi to:

 

- Commit or facilitate illegal activities

- Provide false information

- Create fraudulent orders

- Abuse promotional offers

- Attempt unauthorized access to our systems

- Interfere with the operation of the platform

- Upload malicious software or harmful content

- Impersonate another person or business

- Use another person's account without authorization

- Engage in activities that may harm Apni Thadi, sellers, delivery partners, or other customers

 

16. Intellectual Property

 

All content on Apni Thadi, including where applicable:

 

- Logo

- Brand name

- Website design

- Text

- Graphics

- Images

- Software

- Icons

- Other original content

 

may be protected by applicable intellectual property laws.

 

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by law.

 

17. User Reviews and Content

 

If Apni Thadi allows users to submit reviews, ratings, photographs, comments, or other content, you agree that:

 

- Your content must be accurate and lawful.

- Your content must not infringe another person's rights.

- Your content must not contain abusive, threatening, defamatory, or unlawful material.

- You must not submit fraudulent reviews or ratings.

 

Apni Thadi may remove content that violates these Terms or applicable policies.

 

18. Third-Party Services

 

Apni Thadi may use third-party services for:

 

- Payment processing

- Maps and location services

- Hosting

- Analytics

- Notifications

- Communication

- Authentication

- Other technical services

 

Third-party services may have their own terms and privacy policies.

 

Apni Thadi is not responsible for the independent policies or practices of third-party services that we do not control.

 

19. Privacy

 

Your use of Apni Thadi is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information.

 

By using our services, you acknowledge that you have read and understood our Privacy Policy.

 

20. Service Availability

 

We aim to keep Apni Thadi available and operational, but we do not guarantee that the website, application, or services will always be:

 

- Available without interruption

- Error-free

- Free from technical problems

- Available in every location

 

Services may occasionally be suspended for maintenance, technical issues, security reasons, or circumstances beyond our reasonable control.

 

21. Limitation of Liability

 

To the extent permitted by applicable law, Apni Thadi will not be responsible for losses arising from circumstances beyond our reasonable control, including:

 

- Delays caused by third parties

- Seller-related issues

- Delivery delays

- Network or technical failures

- Incorrect information provided by customers

- Events outside our reasonable control

 

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

 

22. Indemnification

 

To the extent permitted by applicable law, you agree to indemnify and hold Apni Thadi, its owners, employees, representatives, sellers, and service providers harmless from claims, losses, liabilities, or expenses arising from:

 

- Your misuse of the platform

- Your violation of these Terms

- Your violation of applicable law

- Fraudulent or unauthorized activity conducted through your account

 

23. Suspension or Termination

 

Apni Thadi may suspend or terminate an account or restrict access to services if we reasonably believe that a user:

 

- Violates these Terms

- Engages in fraudulent activity

- Misuses the platform

- Creates security risks

- Engages in unlawful activities

- Repeatedly abuses cancellation, return, or delivery services

 

Termination does not affect rights or obligations that arose before termination.

 

24. Changes to These Terms

 

Apni Thadi may update these Terms from time to time.

 

Updated Terms will be published on this page with a revised “Last Updated” date.

 

Your continued use of Apni Thadi after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

 

25. Governing Law

 

These Terms shall be governed by the applicable laws of India.

 

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over Chhabra, Rajasthan, subject to applicable law.

 

26. Contact Us

 

If you have questions regarding these Terms & Conditions, please contact us:

 

Apni Thadi

Chhabra, Rajasthan, India

 

Email: Support@apnithadi.com

 

For faster assistance, please include your Order ID or registered mobile number, where applicable.

 

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Apni Thadi

 

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